Funding your Account

Acenya Capital offers a number of safe and secure payment methods for you to fund your trading account. Details of these methods, currencies and processing times can be found below, although please note that not all methods may be available in every country.

These methods are not only secure and confidential, but also convenient. To fund your Acenya Capital account, please select one of the options below. If you require help in deciding which method to use, please contact our client support team on

*Acenya Capital does not allow transfers from or to third parties. Payments can only be made from an account that has the same name as the name registered in the Acenya Capital trading account. Any funds received from a third party will be returned back to the sender.

Bank Wires

  • Available Currencies: USD, EUR, GBP
  • Processing Time: up to 24 hours upon receipt
  • Bankwire transfer details


Card Payments

  • VISA Debit Card
  • VISA Credit Card
  • Master Debit Card
  • Master Credit Card
  • China Union Pay


Third Party Payments

  • Skrill
  • Neteller

We also allow broker-to-broker transfers from selected companies. Download the broker to broker transfer form from here.

Withdrawal Process

Withdrawing funds from your Acenya Capital account is quick and easy. Withdrawal requests are processed within 24  hours after being received.

To withdraw funds please email with your name, account number and amount you wish to withdraw or contact your account manager and they will be glad to assist.

Customers may withdraw funds from their Acenya Capital account(s) at any time. Funds can be withdrawn up to the value of the balance of your Acenya Capital account, minus the amount of margin used. Whenever you request a withdrawal, there must be sufficient funds remaining in your Acenya Capital account to prevent margin calls on your existing trades.

Answers to your Questions

Trading with Acenya Capital

What is the minimum deposit?

You can open an account and start trading by funding it with as little as £0.

Can I have multiple accounts and transfer funds between accounts?

Yes, you can have multiple trading accounts. To request an additional account and/or transfer funds between accounts, just send an email to client support at

What is MyAcenya and how do I use it?

MyAcenya is our secure client portal area. Here you can deposit and withdraw funds and change your password. You can access it here and login using your email and password.

Where are my funds held?

Acenya Capital holds client funds with Barclays Bank PLC, 1 Churchill Place, London, E14 1NP. Funds are held in segregated accounts.

How do I change my leverage?

You can send an email to client support at to change the leverage.

How is the margin level percentage calculated?

Margin Level = (Equity/Used Margin) x 100

What are the trading hours?

Acenya Capital’s FX pricing currently opens at 21:00 Sunday evening GMT and remains open until 21:00 Friday evening (00:00 – 24:00 server time). This will change as daylight savings changes in the UK. Notice of the change is given to all Acenya Capital clients one week before the open time changes.

Can I have multiple logins on the same account at the same time?

You can be logged into the same live account as many times as you prefer. You can also create a ‘read-only’/investor password that is suitable if you don’t want the account to be traded on.

Does Acenya Capital have any trading restrictions?

We allow all forms of trading, including EAs, scalping and hedging but as long as there is no market abuse and subject to restrictions in scalping and “Machine Gunning” policies as described in the Terms of Business.

Questions about MetaTrader 4

Is it possible to be logged in to several accounts at once?

Yes. Although you cannot be logged into multiple accounts from one instance of MetaTrader 4, you can open several instances (separate MetaTrader 4 instances running at the same time on your computer) and log in to different accounts accordingly.

Is it possible to access the same account from different computers?

Yes. As long as you have the correct login details, you can log into the platform from any computer, provided your connection settings are correct and the connection is not being blocked by a firewall or your ISP.

Can I change the time zone on my platform?

No, you cannot change the time offset on the MetaTrader 4 Platform.

Where can I view my trading history?

The trading history can be seen by clicking on the “Account History” tab in the ‘Terminal’, at the lower part of your MetaTrader 4 platform. You can also modify your view timeframes and access reporting features by right clicking on any row in your account history view.

Where do price quotes come from?

We have relationships with top tier liquidity providers who stream live tradable prices and market depth information to the platform.

What happens to my open positions when I log out of MetaTrader 4?

Open positions will not be closed until an existing stop loss, take profit or stop out level is reached. Existing limit orders will still be filled if the entry rate is met. Please note for Trailing Stop orders your MetaTrader 4 platform must be open and logged in.

Can I use robots in MetaTrader 4?

Yes. You can use any and all EAs (Expert Advisors) available from third party providers. Acenya Capital does not restrict the use of any strategy or EA as long as there is no market abuse and subject to restrictions on scalping and “Machine Gunning” policies as described in the Terms of Business. Please note Acenya Capital does not provide support for 3rd Party EAs.

Can I use custom indicators in MetaTrader 4?

Yes, you can use any custom indicators that are MQL compatible. Please note there may be times where a 3rd party indicator is not compatible with the Acenya Capital MetaTrader 4 platform. This can occur as a result of coding issues on the side of the indicator creator.

How many Expert Advisors and indicators can I run at one time?

There is no restriction to the number of EAs and indicators you can have running at any one time on MataTrader 4. That said, it is important to understand that MetaTrader 4 is a RAM sensitive program. Overloading your platform with a large number of EAs and indicators can reduce the performance and speed of your MT4 platform. Additionally EAs may have conflicting strategies and risk profiles and can compromise each other when attached to one single trading account. It is often best to split your EAs across multiple trading accounts and platforms.

How do I get started using the platform?

You can view the MetaTrader 4 Quick Start guide directly from the platform going to Help/Help Topics.

CFD Questions

What are CFDs?

CFDs (Contracts for Difference) are derivative trading instruments providing opportunities to trade on the price movement of various financial assets such as equity indices and commodity futures.

What account types offer CFD trading?

CFDs can be traded on all types of our accounts.

What CFDs do you offer?

We offer commodities and indices. Please check our Contract Specifications section for more details.

What does order volume mean?

The order volume for CFDs refers to how many contracts you can trade. Example: A volume of 1 would be 1 contract.

What is the minimum volume I can trade for a CFD product?

The minimum volume that you can trade on CFDs is 0.01 of a contract.

How do I calculate margin?

Margin is calculated using the standard method (product price x volume x units per contract / leverage)
Example 1:


Price: 6185.50 Volume: 1 contract

Units Per contract: 1

Leverage: 100/1

The margin requirement is GBP 61.85 for 1 contract

Example 2:

Price: 1499.50 Volume: 10 contract

Units Per Contract: 1

Leverage: 100/1

The margin requirement is USD 149.95 for 1 contract

Are there any SWAP charges for CFDs?

Please contact your dedicated account manager or client support to find out details about SWAP charges that could be potentially applied to an instrument.

I already have a MetaTrader account. How do I start trading CFDs?

CFDs are available on all types of Acenya Capital account. Simply select the product you wish to trade from your platform Market Watch panel. To see all the products available for trading, right click on any instrument on the Market Watch of your Acenya Capital MT4 and select Show All.

Can I trade CFDs on a Demo account?

Yes you can trade CFD on any of our MetaTrader 4 Demo Accounts. Please click here to Open a Demo Account.

Forex Questions

What is Forex Trading?

“Forex” trading takes place in the foreign exchange market, which operates as the primary exchange mechanism for international business and trade. The Forex market provides a number of trading opportunities because of the sheer magnitude of daily transaction volume. Traders can enter Forex contracts in either Buy or Sell directions and the market is open 24 hours a day, 5.5 days a week. Traders can access increase leverage, or purchasing power, in an effort to speculate and profit from global currency flows and market volatility. The main advantages of Forex can be found within the global reach of the market. The Forex market is the largest, most liquid financial market in the world. With 24-hour trading, a decentralized structure, and low barriers to entry, the Forex market provides the access and opportunity sought by traders of all styles and levels. In the Forex market, traders hope to generate profits by speculating on the value of one currency compared to another. Currencies are always traded in pairs in many combinations offering opportunities to profit from exchange rates between various global currencies.
Example Currency Pair: EUR/USD

Example Quote: 1.18301

The first currency of the pair is the base currency.

The second currency is called the quote or terms currency. The base currency is always worth one. The quoted price shows how much of the quote currency you’ll get for one unit of the base currency. So in this case, 1 EUR is worth approximately 1.18 USD.

Example Currency Pair
Example Quote

The first currency of the pair is the base currency.
The second currency is called the quote or terms currency.
The base currency is always worth one. The quoted price shows how much of the quote currency you’ll get for one unit of the base currency. So in this case, 1 EUR is worth approximately 1.18 USD.

If you’ve ever travelled to another country, you would have had to exchange your native currency for that of the country you were visiting. At that time, you probably realized that your one dollar was not exactly equal to one unit of the other country’s currency: its value was either more or less. Exchanging currencies isn’t just for tourists. The constant movement in exchange rates provides many opportunities to trade.

How does the forex market compare to other markets?

While the worldwide bond and stock markets have a daily volume in the billions of dollars, the Forex market has a daily volume of more than $5 trillion. Forex market participants include large banks, hedge funds, and other financial institutions, global corporations, and individual traders. The majority of Forex transactions are the result of currency conversions related to the day to day business of the world. The large daily volume of the Forex market provides endless trade opportunities and the ability for traders and to diversify into global currency markets.

When can you trade in the forex market?

With stocks, bonds, and most other financial products that are traded on various global exchanges, you can only make trades during the exchange’s business hours. Fortunately for Forex traders, currencies are free of this restriction and can be traded day or night—24 hours a day, 5.5 days a week. With trading available 24/5.5, the Forex market provides traders from all over the world with the ability to trade around the clock delivering convenient trading with easy access.

What currencies can I trade?

The Forex market offers a large selection of currency pairs to trade. Most new traders begin trading with one of the major currency pairs as they are the most heavily covered by analysts and have the most trading volume. The major currency pairs are EUR/USD (Euro vs. US Dollar), USD/JPY (US Dollar vs. Japanese Yen), GBP/USD (British Pound vs. US Dollar), and USD/CHF (US Dollar vs. Swiss Franc). While the majors are popular, there are a large number of additional pairs available for trading. To view an extended list of currency pairs please click here.

What is a pip?

A "pip" is the smallest whole increment in any Forex pair. For pairs quoted in 5 decimal points, a pip increment is based on the fourth decimal. For pairs quoted in 3 decimal points, a pip increment is based on the second decimal. 5 Decimal - 0.00010 3 Decimal - 0.0010. For example, a movement in EUR/USD from 1.18385 to 1.18395 is a 1 pip move. In USD/JPY, a movement from 118.293 to 118.283 is also a 1 pip move. The value of a pip is determined by the currency of your account and the pair you are trading. If the quote currency is the same as your account currency, then a 1 pip move equals 10 account currency units per 100,000 traded.

What is a lot?

In Forex, a lot is a standard unit of measurement that equals 100,000 units worth of currency. Most brokers offer the ability to trade in Standard (100,000) lots, Mini (10,000) lots, and Micro (1,000) lots. For example, if you place a Standard lot trade, you are trading 100,000 worth of currency.

What is margin?

Margin is the amount required to open a new Forex position. It is not a fee or a charge to your account. It is an amount set aside, from your free equity, for your new trade.

What is leverage?

The leverage of your account is the multiplier of your purchasing power that determines the amount of margin required for every trade. For example, if you have leverage of 200:1, you can control a large position ($100,000) with a small amount of margin ($250).

Acenya Capital offers leverage up to 500:1, this can potentially be lower though based on certain factors. Please contact your account manager for further information.

What is margin call?

A margin call is required when the equity on your account is not sufficient enough to continue to keep your positions open.

Margin Call levels at Acenya Capital are based on the amount of leverage used:

500:1 – Margin Call 100%
400:1 – Margin Call 100%
300:1 – Margin Call 50%
200:1 – Margin Call 50%
100:1 – Margin Call 50%
50:1 – Margin Call 50%

What is a stop out?

A stop out is when a broker automatically starts liquidating your positions due to excessive losses. This occurs when the available funds become equal to or lower than a percentage of the current margin requirement.

Stop Out level at Acenya Capital are based on the amount of leverage used:

500:1 – Stop Out 70%
400:1 – Stop Out 70%
300:1 – Stop Out 10%
200:1 – Stop Out 10%
100:1 – Stop Out 10%
50:1 – Stop Out 10%

Account Opening

How do I create a Live Account?

Opening a live account is easy. Simply click here to fill out the secure, online live account application form. You will also need to submit some identification documents online in order to complete your application, including: Proof ID, such as a passport or driver’s license; Proof of Address (POA) like a bank statement or utility bill. Please ensure that the POA document clearly shows your name, date of issue and address. Unfortunately we cannot accept POA documents that are more than 3 months old. You can also submit these by emailing client support at

How do I create a Demo Account?

Opening a demo account is even easier. Simply click here to fill out our Forex demo account application form with your personal details to generate the account log-in details.

What type of accounts do you offer at Acenya Capital?

We offer 3 different types of account at Acenya Capital: Individual, Joint and Corporate. Each account type is outlined below:

Individual : Applying for an Individual Account is simple and easy, just complete the online application form, and then submit your ID and Proof of Address documents. You can also submit these by emailing client support at

Joint : Joint account applications are much like individual accounts, but you will need to fill in two application forms if online, and then submit your ID and Proof of Address for both individuals. Please also inform your account manager or the client support team that you are opening a joint account.

Corporate: Applying for a Corporate Account is simple and easy. Please complete the online application form and submit ID, Proof of Address and supporting documents online as indicated on the application form. You can also submit these by emailing client support at

What base currencies can you open an account in?

We offer a number of different base currency options for our trading accounts. These are as follows: USD, EUR and GBP.


How do I fund my Acenya Capital trading account?

To deposit funds, you need to log into the client portal, MyAcenya. You can do this by entering your email and password. Then select to Add Funds.

If you have funded via bank transfer, funds will need to clear before they appear in your trading account. This can take one to three working days, depending on your location.

If you have funded via credit card, funds will be available in your account within one day.

Please note that all money deposited into your account must come from a bank account or Credit Card in the same name as your Acenya Capital trading account. Only cleared funds will be credited to customer accounts and Acenya Capital cannot rely on promised funds so please consider this when remitting funds to satisfy a margin requirement.

Acenya Capital offers several different funding options including:

  • VISA Debit Card
  • VISA Credit Card
  • Master Debit Card
  • Master Credit Card
  • China UnionPay
  • Wire Transfer
  • Skrill
  • Neteller

We also allow broker-to-broker transfers from selected companies. Download the broker to broker transfer form from our Legal section.

How do I deposit through a bank wire?

You can deposit funds via a bank wire transfer in a number of different currencies. Bank wire transfers are initiated by your bank and received by our client trust accounts in the base currency you choose.

The account details can be found here.

Please ensure that you have the correct banking details as conversion fees will apply should you select the wrong currency client trust account.

Clients can deposit funds in the following currencies: USD, EUR and GBP. The estimated time for deposits via bank wire to clear and appear in the traders' account is 1-3 business days.


How do I withdraw funds from my Acenya Capital trading account?

To withdraw funds, you need to log into the client portal, MyAcenya. You can do this by providing your email and password. Then select Withdraw Funds.

Alternatively, you can contact your account manager or email client support at

During normal Acenya Capital operating hours of Monday to Friday (8:00 AM – 6.00 PM GMT), withdrawal requests will be processed within 24 hours of being received as long as no additional information is required. Depending on your location, the funds may take one to three business days to reach your account.

What is the withdrawal policy at Acenya Capital?

We can only allow withdrawal to a Credit Card or Skrill the amount of the original deposit. Where the withdrawal is for an amount in excess of the original deposit, then the excess amount will need to be paid to a bank account in the name of the client.

Debit/Credit card refunds can take between 3 – 20 business days from the date of processing to appear on client's card statement.

Please Note: Acenya Capital can only make payments to bank accounts held in the same name as the Customer Account. No 3rd-party payment requests will be accepted.

How long will it take for my withdrawal to arrive in my bank account?

We will process your withdrawal request within 24 hours of being received.
Standard bank wire transfers within the UK and EU can take up to three working days.

Bank wire transfers to other countries can take up to five working days.

Can I withdraw funds to a bank account that’s different from the one I used to make the deposits?

Yes, you can send funds to a different bank account as long as the bank account is held in the same name as your trading account. We will require evidence before processing the withdrawal. Please be aware that we cannot make any third-party payments.

Why do you require a copy of my bank statement/card for withdrawals?

As part of Acenya Capital procedures, we require a copy of a bank statement or card for the account details on your withdrawal form in order to clarify the funds are being returned to an account in your name.

Mobile Trading

How do I download MT4 on my Android handset?

To download the platform onto an Android handset, please go to Google Play app store on your phone and search for MT4.

How do I download MT4 on my iPhone or iPad?

To download the platform onto an iPhone handset, please go to App Store on your phone and search for MT4.


How do I become an Introducing Broker?

There are no strict or formal requirements that determine whether you can become an Introducing Broker. As a broker we need to consider a range of issues like currency exposure, client demographics and the amount of equity or number of clients that would be introduced through the partnership. Therefore we consider each case individually to ensure a mutually beneficial partnership arrangement.

Please visit our Partnerships page  for more information on becoming an Introducing Broker.

What type of support do I receive as a Introducing Broker?

As a Introducing Broker you will have direct contact with one of our account managers or management staff. In addition you may contact one of our support team members 24/6 on Live Chat, email or phone.


How to get a virtual server?

Step 1: Right click the trading account in Navigator window and execute "Register a Virtual Server" command in the context menu.

Step 2: Virtual Hosting Wizard window appears. It shows how the virtual hosting network works. The process of obtaining a virtual server consists of three steps. First, you will find out how to prepare for migration. After that, you will select the nearest virtual server with minimal network latency to your broker's trade server.

Step 3: You can choose 360 free minutes provided to each registered user or select one of the offered service plans. Finally, you will select the data migration mode depending on your objectives:

  • complete migration is necessary if you want to simultaneously launch Expert Advisors/indicators and trade copying.
  • only Expert Advisors and indicators if subscription to signals is not required.
  • only trade copying - only Signal copying settings (no charts or programs) are moved.

After selecting the migration mode, you can launch the virtual server immediately by clicking "Migrate now" or do that later at any time.

How to stop/cancel the VPS?

Right click on the VPS server name from the Navigator window, choose Stop Sever or Cancel Hosting. No refund is provided in case of an early cancellation.

Always Available for You

Our team of professionals will be happy to assist you in resolving all your queries. If you have questions or doubts about a trade or if you want to check on the status of your deposit/withdrawal just send us an email to or fill the Call Me BackCall Me Back form and we will be on the case in no time. Alternatively you can call our Client Services Desk on +44 (0)203 818 5350.

You can also use our 24/6, Multi-Language Live Chat to ask any questions or simply to get in touch with us for any urgent matters.

For details about payment methods and withdrawals please click the buttons below to be directed to the right section of our website.